Terms and Conditions for Flora Guild
Welcome to Flora Guild. These Terms and Conditions govern your access to and use of our online platform and the services we provide. By accessing or using our site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
1. Services Overview
Flora Guild specializes in bespoke flower arrangements, wedding florals, event decorations, and floral workshops. We also offer local flower delivery services. Our online platform showcases our floral designs, provides contact information, and facilitates online orders for our products and services.
2. Online Orders and Payments
- Accuracy of Information: When placing an order through our site, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order you place with us.
- Pricing: All prices for products and services are shown in GBP and are subject to change without prior notice. The price charged will be the price in effect at the time the order is placed.
- Payment: We accept various forms of payment as indicated on our online platform. All payments must be received in full before an order is processed or delivered.
- Custom Orders: For bespoke arrangements, wedding florals, and event decorations, a detailed consultation and agreement will be formed, specifying terms, pricing, and delivery schedules, in addition to these general terms.
3. Delivery Policy
- Local Delivery: We offer local flower delivery within specified areas. Delivery charges, if applicable, will be clearly communicated during the checkout process.
- Delivery Times: While we endeavor to meet requested delivery times, these are estimates and cannot be guaranteed. Factors such as traffic and weather can affect delivery schedules.
- Recipient Availability: It is the responsibility of the customer to ensure that the recipient will be available to receive the delivery. Redelivery attempts may incur additional charges.
4. Cancellations and Refunds
- Standard Orders: Cancellations for standard flower arrangements must be made at least 24 hours prior to the scheduled delivery or collection time for a full refund.
- Wedding & Event Orders: Specific cancellation and refund policies for wedding florals and event decorations will be outlined in your individual contract.
- Workshops: Refunds for floral workshop bookings may be subject to specific deadlines and conditions, which will be communicated at the time of booking.
- Product Quality: If you are not satisfied with the quality of our flowers or arrangements, please contact us within 24 hours of receipt with photographic evidence for review. We may offer a replacement or credit at our discretion.
5. Intellectual Property
All content on this site, including but not limited to text, graphics, logos, images, and floral designs, is the property of Flora Guild or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any part of our site without our express written permission.
6. User Conduct
You agree to use our site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our site.
7. Limitation of Liability
Flora Guild will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of our site or services, including but not limited to any loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in the United Kingdom.
9. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. We will provide reasonable notice of any changes by posting the new Terms on our site. Your continued use of our site after any such changes constitutes your acceptance of the new Terms and Conditions.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Flora Guild
R394
UK
UK
UK